Privacy Policy

Effective date: 15 October 2026

1. Introduction

VIDYA COMMERCE operates threadivo.com. This Privacy Policy describes how personal information may be collected, used, shared, retained and protected when you browse the site, place orders or contact us.

2. Information We Collect

We may collect your name, delivery and billing address, email, mobile number, order details, payment confirmation and customer-support communications. We may also receive technical information such as IP address, browser details, device information and website usage through cookies or similar technologies.

3. How We Use Information

We use information to process and deliver orders, verify payments, provide customer service, manage returns and refunds, send transactional updates, prevent fraud, improve the website, comply with legal obligations and, where permitted, communicate offers or promotions.

4. Payments

Payments may be handled by third-party payment service providers. The payment provider may collect and process payment credentials under its own policies. We should not be assumed to store full card details unless expressly disclosed in the checkout flow.

5. Cookies and Analytics

Cookies and similar technologies may support cart functionality, session security, preferences and measurement of website performance. Browser settings may allow you to manage cookies, although disabling essential cookies may affect site functionality.

6. Sharing and Disclosure

Information may be shared as needed with delivery partners, payment processors, hosting and technical service providers, customer-support vendors, professional advisers and authorities where legally required. Service providers should use information only for authorized purposes and under applicable safeguards.

7. Data Security

We use reasonable administrative and technical safeguards appropriate to the information and services involved. No internet transmission or electronic storage method can be guaranteed completely secure. Please contact us if you suspect misuse of your account or information.

8. Retention

We retain personal information only as long as reasonably needed for order fulfillment, support, accounting, dispute resolution, security and legal compliance, then delete or de-identify it when appropriate.

9. Your Choices and Rights

Subject to applicable Indian law, you may request access to, correction of or deletion of eligible personal information, withdraw consent where processing depends on it, and raise a grievance. Certain records may need to be retained for tax, legal or fraud-prevention reasons. Send requests to info@threadivo.com.

10. Children

The website is intended for customers capable of making purchases under applicable law. If we learn that information has been collected from a child without legally required authorization, we will take appropriate action.

11. Third-Party Links

Our website may link to third-party sites. Their privacy practices are governed by their own notices, which we encourage you to review.

12. Changes to This Policy

We may update this policy to reflect changes in operations or law. The revised policy will be posted on threadivo.com with an updated effective date.

13. Contact and Grievance Redressal

VIDYA COMMERCE | 240/C, 1st Cross, 3rd Block, Nagarbhavi Stage 2, Bengaluru, Bengaluru Urban, Karnataka 560072 | +91 7842191439 | info@threadivo.com

Grievance Officer: GADIKOTA AJAY | grievance@threadivo.com