Returns & Refunds

Effective date: 15 October 2026

1. Overview

We want customers to shop for sarees with confidence. This policy explains requests for returns, exchanges, cancellations and refunds on purchases from threadivo.com.

2. Seven-Day Return Window

You may request a return within 7 calendar days of delivery. Contact info@threadivo.com with the order number, reason for return and clear photographs where relevant. Requests made after this window may not be accepted except where required by applicable law.

3. Return Eligibility

Returned sarees should be unused, unwashed, unaltered and in their original condition, with original tags, labels, accessories and packaging where reasonably possible. Please retain any included blouse piece, fall, edging or promotional item. Trying on or inspecting a saree should not result in avoidable damage.

4. Non-Returnable Circumstances

Returns may be declined for products damaged by misuse, washing, alteration, or wear after delivery, or where required components are missing. Clearly disclosed custom-made or personalized items may have limited change-of-mind returns, subject to applicable consumer law. Statutory rights for defective, misdescribed or incorrect goods are not excluded.

5. Wrong, Defective or Damaged Items

If you receive the wrong saree or an item that is damaged or defective, contact us promptly with images of the product, packaging and shipping label. We will assess the concern and offer an appropriate remedy, which may include replacement, return or refund under applicable law.

6. Return Authorization and Collection

Please do not send a parcel without first contacting support for return instructions. Once approved, we will explain whether a courier pickup or self-shipment is available and provide the applicable address. Any return shipping charge for a change-of-mind return will be disclosed before the return is arranged; where the product is incorrect or defective, remedies will follow applicable law.

7. Refund Processing

Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds will be initiated to the original payment method where feasible. Bank or payment-provider posting times vary; we will share a processing update on request. Any payment method requiring different handling will be discussed with you.

8. Order Cancellations

Cancellation requests are accepted before dispatch, subject to verification of shipment status. Contact info@threadivo.com as soon as possible. If an order has already shipped, the return process will apply after delivery, where eligible.

9. Exchanges

Size, color or design exchanges depend on stock availability and the condition of the item. Contact support to confirm whether an exchange is possible before shipping any product.

10. Contact and Grievances

VIDYA COMMERCE | 240/C, 1st Cross, 3rd Block, Nagarbhavi Stage 2, Bengaluru, Bengaluru Urban, Karnataka 560072 | +91 7842191439 | info@threadivo.com

Grievance Officer: GADIKOTA AJAY | grievance@threadivo.com