Terms & Conditions

Effective date: 15 October 2026

1. Acceptance of Terms

By accessing threadivo.com or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping & Delivery Policy and Refund, Return & Cancellation Policy. If you do not agree, please do not use the website.

2. Business Information

The website is operated by VIDYA COMMERCE. GSTIN: 29ABCFV8028N1ZG. Business address: 240/C, 1st Cross, 3rd Block, Nagarbhavi Stage 2, Bengaluru, Bengaluru Urban, Karnataka 560072.

3. Product Information

We strive to describe sarees accurately, including color, fabric, dimensions, blouse-piece availability, design and care instructions where applicable. Colors may vary slightly due to photography, lighting and screen settings. Material differences or incorrect descriptions remain subject to applicable consumer rights.

4. Prices, Taxes and Promotions

Prices are displayed in Indian Rupees (INR). Applicable GST and any additional fees will be shown as required at checkout. Promotions, discount codes and offers may have specific eligibility conditions and may be changed or withdrawn prospectively.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase. We may confirm, decline or cancel an order for legitimate reasons such as unavailable stock, suspected fraud, payment failure, address unserviceability or obvious pricing errors. Where payment has been collected for a cancelled order, an appropriate refund will be initiated.

6. Payments

Customers must use authorized payment methods offered at checkout and provide accurate payment and billing information. Payment processing may be performed by third-party providers and is subject to their applicable terms.

7. Shipping and Delivery

Shipping charges, dispatch timelines and delivery estimates are governed by our Shipping & Delivery Policy. Delivery dates are estimates unless expressly guaranteed.

8. Returns, Refunds and Cancellations

Eligible return requests may be made within 7 calendar days of delivery, and cancellation requests should be made before dispatch. Full conditions and statutory exceptions are set out in our Refund, Return & Cancellation Policy.

9. Customer Responsibilities

You agree to provide accurate information, keep account credentials confidential if accounts are offered, use the website lawfully and refrain from fraudulent purchases, unauthorized access, scraping or interference with website operations.

10. Intellectual Property

Website branding, text, photography, product presentations and other content are owned by or licensed to their respective rights holders. You may not reuse protected material commercially without appropriate permission.

11. Third-Party Services

Our site may rely on external couriers, payment providers and technology services. Those providers may have separate terms. We remain responsible for obligations imposed on us by applicable law.

12. Liability and Consumer Rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Indian law. To the extent permitted by law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.

13. Governing Law and Disputes

These terms are governed by the laws of India. Any court-jurisdiction provision is subject to mandatory consumer-protection rights and other applicable law. Customers may contact our grievance officer before pursuing other available remedies.

14. Changes to Terms

We may revise these terms from time to time. Updated terms will be posted on the website and will apply prospectively as permitted by law.

15. Contact and Grievances

VIDYA COMMERCE | 240/C, 1st Cross, 3rd Block, Nagarbhavi Stage 2, Bengaluru, Bengaluru Urban, Karnataka 560072 | +91 7842191439 | info@threadivo.com

Grievance Officer: GADIKOTA AJAY | grievance@threadivo.com